User responses not appearing in Print Results after user has logged out/logged back in

Jun 07, 2019


I'm facing an issue whereby I have a results slide that allows the users to print their answers to a series of essay questions at the end of the course. If the user completes all of the questions in one sitting and prints their results, all of their answers are appearing in the printed results document.

If the user logs out of our LMS and then logs back in (the settings are such that the user always Resumes where they had left off), all of their essay answers appear on the question slides that they had filled out, but on the results slide, the print results document is now blank (no user answers shown). 

The only way to rectify the issue is to go back to each essay question page, click submit again, and then print their results after.

Is there anyway to ensure that the data entered on the essay questions will always show up in the printed results? Even after logging out/back in?


Note: We are using the most up-t0-date version of Storyline 360.

4 Replies
Leslie McKerchie

Hello Luke and welcome to E-Learning Heroes :)

Thanks for reaching out and sharing what your learners are running into when resuming their course and printing results.

  • Are you experiencing this in a particular browser?
  • If you exit midcourse and resume, are the answers from the first session missing on your report as well?

We do have a similar report filed with our team and I'm adding this conversation as we continue tracking. This will also allow me to share any updates with you here.

In the meantime, you may want to add a note for your learners to print prior to exiting.

Luke Henderson

Hi Leslie, 

Thank you for taking the time to respond.

This issue is taking place across all browsers.

If you exit mid-course, the answers will still appear on the page upon return, but nothing from the first session will appear on the printed results unless the user goes back and manually clicks "submit" on each page again.

If the course was shorter we would be able to indicate that they should print before exiting, but the print page is at the end of a module that takes many hours to complete and it isn't feasible to ask the user to complete the module in a single sitting. We are currently looking at alternative ways to meet our needs.

I look forward to hearing about potential solutions from your team.

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