We have a course that we developed in English that has voiceover, and a CC text box that gets populated with a text variable. A trigger changes the text variable when the timeline reaches the appropriate points in the timeline.
This is useful because it means we only need one text box on stage that can be turned on or off at any time.
The issue we are having is that when we export for translation, only some of the text variables changes show up in the Word document.
Has anyone else run into this issue? Is there a fix?
Hi, Mark -- Thanks for reaching out and sorry to hear of your troubles! Could we maybe take a look at your file? Please use this form to pass it along if you'd prefer private review and we'll be in touch with our findings as soon as we can! :)
Hi, Mark -- Thanks so much and I just wanted to confirm that your ticket #00769602 has been received! I will take a look and will reply via email from within your case shortly. :)
Hi Leslie,
Thanks for checking in. We haven't tested the Windows 7 option yet.
Going to see if we can set that up at work today.
I'll let you know what happens.
Really appreciate the support!
Thanks,
Hi, Sjoerd -- I did a search for a recent case under your name and was not able to locate one. May I ask if you received the confirmation email and could you please share the case number?
Hello Leslie and Christie, I did not get a confirmation and I also do not get notifications on replies on my topics I noticed. I just solved the problem by adding your domain to the whitelist in MS Outlook. It seems that our exchange server is actually listen to that ;o)
Since I submitted the case multiple times we can now proceed with the one that is confirmed:
case# 00874510
As Mark also found the same issue, we really want to go forward with this. Should we buy a conference call for this case? We also want to include the translation company development team in such call or in the e-mail conversation.
Hi, Sjoerd -- Thanks so much for stopping back in with your case number, and I see that you are currently working with our Support Engineer, Eloisa. I also see from the notes in the case that the email issues you were experiencing appear to be resolved, but if you continue to have difficulties receiving forum or case notifications, please feel free to let us know and we will see what more we can do to assist!
13 Replies
Hi, Mark -- Thanks for reaching out and sorry to hear of your troubles! Could we maybe take a look at your file? Please use this form to pass it along if you'd prefer private review and we'll be in touch with our findings as soon as we can! :)
Thanks Christie! I'll send it along.
~M
Hi, Mark -- Thanks so much and I just wanted to confirm that your ticket #00769602 has been received! I will take a look and will reply via email from within your case shortly. :)
It has indeed! Thanks for checking. :)
Hi Mark! I popped in to check on your case this morning (Christie is out of the office) and it looks like you are continuing to work with Eloisa :)
Hi Leslie,
Thanks for checking in. We haven't tested the Windows 7 option yet.
Going to see if we can set that up at work today.
I'll let you know what happens.
Really appreciate the support!
Thanks,
Thanks for popping in with an update Mark.
I have exactly the same issue. Is there a fix for it? I submitted a case yesterday. It is affecting all our e-learning modules.
Hi Sjoerd! Thanks for mentioning that you reached out to our support team. If you could share the case number, I'd be happy to follow along.
Hi, Sjoerd -- I did a search for a recent case under your name and was not able to locate one. May I ask if you received the confirmation email and could you please share the case number?
Hey Sjoerd,
Unfortunately we were never able to find a solution, and had to change all the CC text throughout the course. :(
Hello Leslie and Christie, I did not get a confirmation and I also do not get notifications on replies on my topics I noticed. I just solved the problem by adding your domain to the whitelist in MS Outlook. It seems that our exchange server is actually listen to that ;o)
Since I submitted the case multiple times we can now proceed with the one that is confirmed:
case# 00874510
As Mark also found the same issue, we really want to go forward with this. Should we buy a conference call for this case? We also want to include the translation company development team in such call or in the e-mail conversation.
Hi, Sjoerd -- Thanks so much for stopping back in with your case number, and I see that you are currently working with our Support Engineer, Eloisa. I also see from the notes in the case that the email issues you were experiencing appear to be resolved, but if you continue to have difficulties receiving forum or case notifications, please feel free to let us know and we will see what more we can do to assist!
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