Various glitches occurring in Storyline - Does anyone encounter these issues?

I feel your pain and could add my own laundry list of items that drive me insane (and sometimes tears): Font sizes that are the same but display differently when published; the states in quizzes, yes, freaky and random differences requiring manual check and changes on all states, (in fact, knowing I have to set up custom quizzes makes me sick to my stomach... I know it will be a nightmare.) Also button weirdnesses, audio doubling when applying closed captions. Oh, and images that become unselectable after they've been changed to a hidden state. Copying and pasting using keyboard shortcuts? Sometimes it works, sometimes not. I also can't get a grip on why there is not a MAC-native version when even Powerpoint gives us that. I could go on. 

And yes, I've uninstalled/reinstalled (that's a weekly thing by the way), work locally, done the naming conventions, reduced file sizes, etc. I still greet each day with Storyline not sure how predictable my day will be or whether I can make deadlines I've committed to. This is my most expensive application (by alot), and by far the one that gives me the most headaches.

I've been working with Storyline 360 for almost 3 years, and I should say that when it's working well, I LOVE it. It's FUN. And tech support is good and gets back to me quickly. But the technical problems are real, in my opinion, and I don't understand why Articulate is not more worried about the frustration that gets poured into the forums. I've come to the conclusion that until they have real competition breathing down their necks (hello, Adobe?), these kinds of technical problems will persist. As far as I can tell, they've weighed the cost against the bottom line and decided that they can live with the grumbling. 

Thanks for sharing. I definitely feel your pain.

Yeah...if my clients do not require Popup gating or button states, I use iSpring 99% of the time because it is so much easier, quicker, and less finnicky for bugs, alignment issues, image quality, and all of that.

It's best to charge more when you work in Storyline compared to iSpring as there is extra time you have to think of for the random checks everywhere, alignment issues, and all of that Storyline nonsense

Adobe has a tool, Captivate, but it is also not the best. It's a shame that we are bottlenecked this way in the eLearning community.

A 64-bit software that can do more would be a blessing.

Hello Michael,

I appreciate you taking the time to share items you are encountering issues with. 

I want to take an opportunity to address these items:

• 64-bit version
  We are tracking this feature request, and I've added this conversation and your thoughts to our report.
• Bullets
  Your player properties control the default text color for slide notes. Is your theme color set to white for Text/Background - Dark 1? 
• Button Triggers
  It sounds like you may have the visited state triggered by hover. Since the built-in states have inherent properties, I'd recommend using a custom state for this behavior.
• Aligning elements across layers
  Did you know you can hide layers as you're working? Showing, Hiding, and Dimming Layers in the Editor 
• Copy/Paste grouped objects shift
  If you want to paste an item in the exact same place, press CTRL +C to copy it and then press CTRL+Shift+D.
  
  

For the following items, I do not fully understand what you're reporting:

• Moving/copy/paste items in timeline increase timeline
• Copy/Paste buttons - stroke size
• Quiz question text/states

If you're able to include a .story sample slide and the steps to replicate, that would be helpful. You can share this privately with our support team here.

Hi Carol,

I appreciate you sharing your thoughts as well, and I wanted to address the additional items you've shared as well.

• MAC version
  There isn't a native Mac version of Storyline on our roadmap. Most of our customers use Windows and web-based authoring tools that don't depend on a particular operating system. And we're focused on developing features that have the broadest impact.

I am unable to replicate these issues:

• The font displays differently when published
• Audio doubling when adding closed captions
• Hidden state on images
• Copy/paste using keyboard

For the following items, I do not fully understand what you're reporting:

• States in quizzes
• Button weirdness

If you're able to include a .story sample slide and the steps to replicate for the ones I could not duplicate or the ones I did not understand, that would be helpful. You can share this privately with our support team here.

Thank you Leslie, I appreciate the response! The built-in states in quiz slides have been an ongoing source of frustration, I submitted a case on it a year ago, and I will share another file as it has happened regularly since and again today.

The other issues have been submitted to support from time to time, and usually the file/image/font/slide is corrupted and/or I need to uninstall and reinstall the apps. Which I do, and that usually takes care of it. Maybe being the outlier on a Mac makes my files more susceptible?

Thanks again for your help, and I'll just reiterate that the support team is awesome and super responsive.

Hello Carol!

I see that you've connected with our Support Engineers and are working with my teammate, Jose. You're in great hands! We'll continue working in your support case so that we have all of the details in one spot.

Also, thank you for your kind words about our Support Team! It means so much!

Yep, I'm all squared away. When this happens, the suggested fix is to delete all the problem states and add them back. Thanks!

The fix I've found for having to manually change the states of each answer is to ensure that it is not initially marked as a correct answer. If it is, it will have differing colors and margins. If it is not marked as a correct option, it usually does not cause this issue.

If you forget to leave it unchecked first and the margins and/or colors are applied incorrectly, it has been my experience (most of the time) that changing the colors and margins on the rollover state should fix such issues on the other states (down, disabled, and selected). On rare occasions, ALL of them have to be touched to fix these details. 

The one property that seems to subvert me every time, though, is the text size of the answers. No matter how many times I try to configure the masters to use size 14, it applies 16, especially if I have to add a correct/incorrect answer later on.

Hi Paul,

Thanks for reaching out and I'm sorry to hear that you're experiencing this issue with font size. If you're willing to share your file with us, I'd be happy to take a closer look to see what's going on. You can upload it here or share it privately in a support case. We'll delete it from our systems once troubleshooting is complete!

Hi everyone!

I'm happy to share that today we just shipped 64-bit Storyline 360!

To use 64-bit Storyline 360, make sure to update your Articulate 360 desktop app, then click the Install button next to the Storyline 360 app with the 64-bit and beta labels. The Install button will change to an Open button when the installation is complete.

Since this version is in beta, we'd love for you to test it out and share your feedback and experience with us by replying to this discussion.