Can you let me know if the video compression setup is the same on SL3 and 360 as it was on SL2? I'm still having to produce courses on SL1 because users struggle to get videos to play easily if I create them on SL2 and I'd like to know if the new products have fixed this issue.
Hi there Frances! We worked hard to optimize video compression in Storyline 360 (and therefore Storyline 3), so you'd get the highest possible quality at the lowest possible file size. Check out this article for more details!
We certainly wouldn't expect video compression to prevent your learners from playing the video easily. Can you tell me more about the problems they had when you used Storyline 2?
Hi, Alyssa. The problems were extensive and I think most of your support team got involved (there must be a file somewhere!). The grey box in SL2 never let me compress files properly and the size of them was so large that they wouldn't pre-load easily and the size of the published file for CD was too big to fit on the flash drives we use to sell them. It never got resolved, so I've had to create a publish that project using SL1. I might trial SL3 to see if it works. Cheers, Frances
Will give it a go. Meanwhile, just uploaded the one I did in SL to check it, and viewing on Edge none of the text appears, even thought it's fine on Chrome and IE. Any suggestions? http://solutionsunlimited.co.nz/Guide5Web/story_html5.html
Hi Frances! Was that one created with Storyline 1 or 2? If so, you'll want to stick with Chrome, since it's the only supported browser for HTML5 content.
It was created with SL1 because of the video compression issues I've had with SL2 and that project. It always played with edge in the past. Definitely not a happy camper--can't publish with SL2 because of compression issues and now user will need Chrome to view if I put it in SL1.
I was so supportive of Articulate, but now I'm feeling major frustration.
The video compression does work in SL3 and the project plays on everything. I'm just fairly put out because the issue was a bug in SL2 which was never fixed, SL1 used to play on all browsers--and now the only way I can sort things is to purchase yet another product which is likely to become extinct once you develop SL4. I've been with you all since pre-Storyline but it seems like what was a very positive service company, driven by innovation and making things customer friendly, has now switched gears. I've emailed Justin and hopefully he'll be able to resolve things.
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Hi there Frances! We worked hard to optimize video compression in Storyline 360 (and therefore Storyline 3), so you'd get the highest possible quality at the lowest possible file size. Check out this article for more details!
We certainly wouldn't expect video compression to prevent your learners from playing the video easily. Can you tell me more about the problems they had when you used Storyline 2?
Hi, Alyssa. The problems were extensive and I think most of your support team got involved (there must be a file somewhere!). The grey box in SL2 never let me compress files properly and the size of them was so large that they wouldn't pre-load easily and the size of the published file for CD was too big to fit on the flash drives we use to sell them. It never got resolved, so I've had to create a publish that project using SL1. I might trial SL3 to see if it works. Cheers, Frances
Thanks for letting me know you already opened a case, Frances! I do see that you worked with Justin in case# 00447068.
Let us know how things go with Storyline 3--you can download the trial right here.
Will give it a go. Meanwhile, just uploaded the one I did in SL to check it, and viewing on Edge none of the text appears, even thought it's fine on Chrome and IE. Any suggestions? http://solutionsunlimited.co.nz/Guide5Web/story_html5.html
Hi Frances! Was that one created with Storyline 1 or 2? If so, you'll want to stick with Chrome, since it's the only supported browser for HTML5 content.
It was created with SL1 because of the video compression issues I've had with SL2 and that project. It always played with edge in the past. Definitely not a happy camper--can't publish with SL2 because of compression issues and now user will need Chrome to view if I put it in SL1.
I was so supportive of Articulate, but now I'm feeling major frustration.
The video compression does work in SL3 and the project plays on everything. I'm just fairly put out because the issue was a bug in SL2 which was never fixed, SL1 used to play on all browsers--and now the only way I can sort things is to purchase yet another product which is likely to become extinct once you develop SL4. I've been with you all since pre-Storyline but it seems like what was a very positive service company, driven by innovation and making things customer friendly, has now switched gears. I've emailed Justin and hopefully he'll be able to resolve things.
Hi Frances,
I'm sorry for all the headaches this has caused you, and we definitely don't want you to feel like we've left this issue unresolved.
I see Justin responded to your email, and we can keep the conversation going in your case.
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