Video control options not available

Nov 16, 2020

I'm inserting a web video (via embed code) to a slide in SL360. Once I have the video on the slide, I can't access any of the control options on the menu.  They are all grayed out.  I've tried inserting a few different videos and same issue with all of them.  Anyone else encounter this recently.  I've done this a MILLION times before, but this is my first video since the last update and I've had a ton of issues since that update:(

1 Reply
Leslie McKerchie

Hi Jeanne,

Thanks for reaching out and sharing what you are experiencing with your video files.

It sounds like you are adding a video via Insert > Video > Video from Website and then adding the embed code. Is that correct?

You can see how to adjust your video controls in this documentation, but in short, the show video controls option is not for website videos and the compression option is only for certain .mp4 videos.

Were you previously adding videos from a file? You have more control of that content.

This discussion is closed. You can start a new discussion or contact Articulate Support.