I have a Vyond video as a background of an interaction. I have set the video to play when triggered and added a trigger to start the video at 0.00s on the timeline. Which works great.
After 30 seconds or so the video finishes and I have buttons which link to 5 or 6 layers describing the learning content.
The issue is, when I return to the main screen from the fourth layer (example) the timeline of the Vyond video starts again.
The setting is set to resume state, and has just added another trigger to stop video at the end of the video.....
Is this happening in publish as well as preview? I find prevgiew can restart videos when you close a layer if it happens in publish then it is probably a support case
Thanks for reaching out and I'm sorry to hear that you're experiencing this issue! In addition to what Phil suggested, if you're comfortable sharing your .story file, I'd be happy to take a closer look. You can upload it here or share it privately in a support case. We'll delete it from our systems once troubleshooting is complete!
Thanks for the update! I'm so glad to hear you were able to resolve this issue. Just a quick note that replying via email includes your signature here so you are welcome to edit the post and remove that information if you wish!
4 Replies
So you don't leave the slide?
Is this happening in publish as well as preview? I find prevgiew can restart videos when you close a layer if it happens in publish then it is probably a support case
Hi, Emma!
Thanks for reaching out and I'm sorry to hear that you're experiencing this issue! In addition to what Phil suggested, if you're comfortable sharing your .story file, I'd be happy to take a closer look. You can upload it here or share it privately in a support case. We'll delete it from our systems once troubleshooting is complete!
Hi Kelly!
Thank you for your reply.
I have put a mask over the Vyond video but behind the controls and buttons. This has worked nicely.
Many thanks
Emma
[http://img.c-i-c.co.uk/1.gif]
[http://img.c-i-c.co.uk/2.gif]
Emma Marsh
Learning & Development Solution Specialist
www.communityintegratedcare.co.uk
[http://img.c-i-c.co.uk/6.gif]
[cid:TopSwoosh
Hi Emma,
Thanks for the update! I'm so glad to hear you were able to resolve this issue. Just a quick note that replying via email includes your signature here so you are welcome to edit the post and remove that information if you wish!