Video file not loading

May 17, 2021

By FOENKINOS Charles

Hi, I've got an issue when trying to import some mp4 files to storyline 360.

mp4 files to be imported are split clips from a longer video.

Some of the clips work, some don't.

I don't know why.

Files are in attachments

Not_working.mp4
working.mp4

1 Reply

Becca Levan

almost 3 years ago05/19/21 at 2:27 pm (UTC)

Hello Charles, and welcome to E-Learning Heroes! ⭐️

️
Thanks for attaching the video files; I wasn’t able to import the Not_working.mp4 into Storyline either.

From here, I’m going to connect you with one of our support engineers so they can help troubleshoot this with you! Stay tuned for an email from support with the next step!