Video green screen in Google but working in IE?

Sep 17, 2020

I've trawled the discussions, but everything relating to similar issues seems quite old (more than 2 years). So....

I have a course that I have screen recording screens in which have suddenly stopped working in Chrome. I've been publishing these to Review 360 and stakeholders have been able to see the videos until now. Nothing that I'm aware of has changed. They are presented with a green screen (as pictured) and can hear the audio.

I've tried publishing in HTML5 only and with Flash fall back but no change. 

The video works in preview (but intermittently I'll get the green screen) and if I try to move the video onto another slide it appears green.  The video works fine in Internet Explorer.

Our organisation use Google Chrome as it's default browser so I am not in favour of telling users to open in IE. 

Disclaimer - I'm a 'green' Storyline user with limited IT experience so please dumb it right down if you have a technical response :) 

7 Replies
Ren Gomez

Hi Sarah,

I'm sorry you're running into an issue where you see a green screen appear instead of your screen recordings!

This looks similar to a bug we've fixed in the past, but our support engineers are best equipped to help you confirm that. Please share your .story file with us using the link below, and they can lend you a hand with testing, as well as provide next steps!

Share your file with us.

Natalie Liles


I have an end user experiencing the same thing - will not work properly in Google Chrome or Microsoft Edge but is working in IE. 

Slides 1 & 4 the video is green for the user, the audio works. At the end of the second video the exit button appears and functions.

Slides 2 & 3 no issue at all.


The course has 4 slides:

1. MP4 video inserted from file, set to play automatically, no compression
2. User activity (pictures with hotspots and such) with 5 slide layers
3. User activity  (pictures with hotspots and such) with 7 slide layers
4. MP4 video inserted from file, set to play automatically, no compression – then exit button to appear after the end of the video 

I  and another admin previewed it in Rate My eLearning prior to publishing to our LMS. Other admin was able to view - internet browser unknown. I used Chrome.

Today I have enrolled myself in our Cornerstone LMS and the whole thing works without issue in both Chrome and Edge. A enrolled a different admin (in the LMS) and no issue in Edge, did not try other browsers. 

Any help would be greatly appreciated!

Lauren Connelly

Hello Natalie!

We're happy to help! It sounds like admins were able to view the screen recording as expected in Rate My eLearning when using Chrome and Cornerstone LMS using Chrome and Edge. 

Are you finding the behavior of the course is consistent in Chrome, Edge, or IE?  

I'd like our Support Engineers to step in and troubleshoot this issue with you. Would you mind sharing the .story file with our team in a submitting a case? You'll hear from our team as soon as possible with additional steps.

Leslie McKerchie

Thanks, Natalie. I can see that you are already working directly with Johnrey.

It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.

Welcome to E-Learning Heroes by the way!

Articulate User

I too am having this issue. I had a 5 second MP4 in my first slide that went green in a Storyline course. The rest of my course I created is a simulation with the simulation feature in Articulate. It worked great and automatically made 1-2 second videos for each slide.  All these videos played as green screens but only in 1 specific browser and only for 1 of a few different people who viewed it on the same browser (this makes me think it has something to do with the browser's version). I will get more information tomorrow.


The client who viewed the course and got the green screens was having a different problem originally where they could not type in the text box (fill-in-the-blank) but only in regular Internet Explorer. I too was able to replicate this on different computers that were all running Internet Explorer. This client then experienced the green videos during the trouble shooting of the fill-in-the-blank issue when I told them to try it in another browser and then that other browser had green videos.. The fill-in-the-blank worked though... 


I don't know how Articulate would account for changing browsers but it would be nice if they found a way. Maybe that's not possible as I wouldn't even know how you/they would do that but it would be nice. Also, consider providing a place for customers to call for support cases. 

Leslie McKerchie

Hello Articulate User,

Thanks for reaching out and sharing what you are experiencing with your project file.

I took a peek at the case Natalie shared with our team, but it looks like we haven't heard back from the user and were unable to replicate the issue.

I do not see a support case submitted under this account and since the name has been modified, I did not start one on your behalf. With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.