Video integration

Oct 27, 2016

Hello everybody,

I have added a mov.file and a text field to my slide and it works great. Until it reaches the end, then I have a white screen. I have tried it with looping the media content. But the problem it is, then only the movie will be repeated, not the full time line with the text field.

Have anybody the same problem?

Thank you

16 Replies
Alyssa Gomez

Hi Christa! 

I'm thinking this could be related to the way your timeline is set up. Would you mind sending over your .story project file (or even just the video slide) so we can take a closer look? You can attach it directly to this thread by clicking the Add Attachment button.

If you prefer to send the file to us privately, you can get it to us by way of this form.

Alyssa Gomez

Hi Christa!

I just took a peek into the file you sent, and I sent you an email reply for Case# 00916401. As I explained in my email, this is a simple fix. All you need to do is right-click on the video in the timeline, then select Show Until End. That way, your video will not disappear after it completes.

Let us know if there is anything else we can do to assist!

Christa Furtmüller

Thank you very much für your video tutorial. I have done it the same way, but it is doesn't work.
But it is okay, thank you for your support.

Best regards

p.p. DI (FH) Christa Furtmüller
Phone: +43 7221 603-42507,
TRUMPF Maschinen Austria GmbH & Co. KG, Industriepark 24, 4061 Pasching, Austria,

TRUMPF Maschinen Austria GmbH + Co. KG, Sitz Pasching, Landesgericht Linz, Firmenbuch-Nr. FN25429x
Unlimited Liability Partner: TRUMPF GmbH, Landesgericht Linz, Firmenbuch-Nr. FN88721y
Managing Board: Dipl.-Ing. Armin Rau
DVR-Nr. 0635481

Alyssa Gomez

So sorry it isn't working for you! I know that must be frustrating. If you would like, I can create a support case for you, and one of our Support Engineers can offer remote assistance. 

Also wanted to let you know that responding via email includes your signature here. You're welcome to edit the post to remove that if you wish. 

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