I'm trying to load a video MP4 into a Storyline 3 course. When I load it and then preview all that I'm seeing is a black screen with the audio playing. I've tried this in two different course shells, and with different videos (several that worked fine in Storyline 2). Help! I'm not sure what to try next...
Hi Mu. I did a quick test with an .mp4 video with audio, and it worked for me in Storyline 3.
Where is your video file located on your computer? How about your Storyline project? I'd recommend that both be stored on your local C: drive to rule out any network issues.
Was the .mp4 video converted from another format?
I'm happy to have a look at one of the videos if you'd like to share it here!
I have uninstalled and then installed Storyline 3 to see if that fixed it (it worked with another computer and SL3 but not with my work set up.
Just tested it and it still isn't playing. This is an issue with the video MP4 I created using Camtasia (so not converted) and with the sample video I've loaded below. Both of the the videos are stored on my computer not a network drive.
Hey Wendy, just want to keep you updated that I had the same issue and now it's solved. My solution from support team was to re-install the ATI graphic card driver. Try that first if you have the admin access. Let me know if that works, thank you and have a lovely weekend :)
8 Replies
Sorry that's happening, Wendy! So the video is playing with a black screen in Storyline preview, correct?
Would you mind sharing the MP4 file so I can test it out on my end?
Sorry Wendy but I had exactly the same problem. Please let me know if you have any workaround :)
Hi Mu. I did a quick test with an .mp4 video with audio, and it worked for me in Storyline 3.
I'm happy to have a look at one of the videos if you'd like to share it here!
Here is the file.
I have uninstalled and then installed Storyline 3 to see if that fixed it (it worked with another computer and SL3 but not with my work set up.
Just tested it and it still isn't playing. This is an issue with the video MP4 I created using Camtasia (so not converted) and with the sample video I've loaded below. Both of the the videos are stored on my computer not a network drive.
Wendy
Hi there Wendy,
Thanks for sharing the file! I imported the video into a new Storyline 3 project, and it played correctly. Let's try two things:
Hi Alyssa,
Thanks for the help here. I just opened it in Storyline 3 and all I get is the audio - the screen is black.
I've tried reloading Storyline 3 and have the same results.
Any other ideas?
Wendy
Hey Wendy, just want to keep you updated that I had the same issue and now it's solved. My solution from support team was to re-install the ATI graphic card driver. Try that first if you have the admin access. Let me know if that works, thank you and have a lovely weekend :)
Hi Wendy,
When you tried reloading Storyline 3, were you going through the repair steps here?
Let us know if you can test out Mu's suggestion as well, and if you'd like to work with our Support Engineers they'd be happy to help too!
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