Video Link Playback in different browsers
Apr 03, 2019
Hello folks,
It has been a while since I developed anything in Storyline, due to a change of organization and role, but it seems all roads lead back to content development and in my case SL.
I had a question on video playback from a URL attached to a trigger in SL. Our organization still widely uses IE11 (majority), and then there are pockets of use for Edge and Chrome.
When launching the video from the published SL module the following happens:
Chrome: The video opens in a new window and starts playing without issue.
MS Edge: Same as above with Chrome
IE 11: this is where things don't work so smoothly. IE 11 asks is you want to open or save the file via the dialog box that opens at the bottom of the window. If you select Open, it proceeds to download the video and then play it.
My question : is there any way to ensure the video just plays in IE11 as with Edge and Chrome? Is it a Browser setting / SL setting / Video setting?
Any help will be greatly appreciated.
Have a great day all!
Pierre
4 Replies
Great question, Pierre!
The behavior for how a link or file opens is specific to the individual browser and settings in Internet Explorer. There isn't a feature in Storyline to control this behavior.
Let me know if you're looking for help on something else!
Hi Alyssa,
So, I did a bit more testing.
The behavior above happens when the file is imported into our LMS. The curious thing is, if we import the video link into our LMS as a video asset, and launch it, it plays straight away on all browsers. This leads me to believe there is a issue with the SL package / settings / SCORM etc.
Any further insight will be greatly appreciated
Pierre
Hi Pierre,
As Alyssa mentioned, there isn't a way to change this within Storyline, as we rely on the browser and hosting platform to determine how those resources are opened, played, or downloaded. I'd suggest reaching out to your Learning Management System (LMS) admin to see if they had any thoughts!
Feel free to keep us posted here!
Pierre, can you post a project file with a sample slide that displays the problem?
This discussion is closed. You can start a new discussion or contact Articulate Support.