13 Replies
Katie (Gokhshteyn) Riggio

Hi,¬†Vishal! ūüĎč

Really sorry you're seeing some blurriness with the HTML5 output when in IE11. I found some reports that may match your experience, but I want to dig deeper to be sure.

Can you help me with:

  • What version of Storyline you're using?
  • Can you share some detail on¬†the type of video you're inserting into your project? Is it a screen recording, or something else?
  • This¬†is a perfect opportunity to do some digging into your file. Are¬†you able to share your .story file here or¬†privately through this link?

I'll be standing by!

vishal agarwal
Katie Gokhshteyn

Hi,¬†Vishal! ūüĎč

Really sorry you're seeing some blurriness with the HTML5 output when in IE11. I found some reports that may match your experience, but I want to dig deeper to be sure.

Can you help me with:

  • What version of Storyline you're using?
  • Can you share some detail on¬†the type of video you're inserting into your project? Is it a screen recording, or something else?
  • This¬†is a perfect opportunity to do some digging into your file. Are¬†you able to share your .story file here or¬†privately through this link?

I'll be standing by!

Hi Katie,

  • I am creating course in Storyline 3 (3.1.12115.0).
  • I am working on simulation videos. So that first i create a video in Flash with simulation animations and then import it in storyline. It's a Mp4 format video.
Katie (Gokhshteyn) Riggio

Appreciate the extra details, Vishal! Hm, I'm curious if updating to the latest Storyline 3 build (3.3.15007) will help with this issue.

I'd¬†also love to try to replicate this behavior with your file on my end¬†‚Äď please do let me know if you're able to share your .story file of just a slide with a video with me privately. I'll be standing by!

Danielle Parker

I am having this same issue with a Storyline 360 course that includes screen recordings.  The videos are MP4s and compression has been turned off in Storyline 360.

When I view the course on Review using Chrome, it looks crisp and clean.  When I use IE, the videos are blurry and pixelated.

Initially, I had wondered if the problem was related to the Review platform.  So I published the course for Tempshare instead.  The difference in video quality between the browsers is also seen in that version.

I am using Storyline 360 v3.21.17083.0.

Any ideas on how I could fix the issue?

Thanks,

Danielle

 

Katie (Gokhshteyn) Riggio

Welcome to eLearning Heroes, Patrick!

Very sorry you've come across this issue. Although I don't have an update to share yet, we promise to update this discussion with any new information. Here's an inside look at how we tackle bugs! 

While our team continues to investigate this bug, we're happy to¬†have a close look at your¬†project to see what custom approaches we can offer. If you're able to share the .story file, please use¬†this private upload link.¬† We'll let you know what¬†we find and will delete the file after. ūüĒé

gregory beyer

Hello, I have a client who could not read the module under IE with the platform "Onlineforma Pro". We did several tests (including Scorm Cloud). In the end, it was possible to read the module by publishing in HTML5 / flash. However the client being a large group blocks the "Flash Player" for security reasons. We are in a dead end. Would someone have a workaround ?