Video-produced screen frame not as set before recording

Oct 24, 2019

Hi. I have a new laptop. When I set the screen position on my second screen, it appears to record correctly but the final output is incorrect and only records the left half of the second screen not the full screen as set. Can't find anything in settings to control this. 

Can anyone help?

Kat

4 Replies
Katie Riggio

Hi, Katrina. Happy to help you get to the bottom of this!

What are the DPI settings on the second monitor? (We typically recommend using 100% or 96 DPI.)

I would also check out these helpful tips for sizing the recording window.

If adjusting the DPI settings and those ideas do not do the trick, please let me know. We'll look into our next steps from there!

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