I have a video of a screen that is layered over an image of the device. When the user clicks the hotspot it triggers the video to start playing - each time this happens the video changes size (is no longer in the exact position on the screen needed) just by a small amount but it's noticeable. How do I stop this?
I can not upload sample as it is a medical device.
You could try deleting the hotspot and clicking the video directly. If that doesn't help, create a slide that duplicates the problem with materials you can share, and attach it here.
If you're still experiencing this after trying Walt's suggestion above, and if you can't share a sample file publicly, you're also welcome to share it privately with our support team. We can sign an NDA and will delete your file after troubleshooting.
2 Replies
You could try deleting the hotspot and clicking the video directly. If that doesn't help, create a slide that duplicates the problem with materials you can share, and attach it here.
Hi, Nicole.
If you're still experiencing this after trying Walt's suggestion above, and if you can't share a sample file publicly, you're also welcome to share it privately with our support team. We can sign an NDA and will delete your file after troubleshooting.