Video stopped playing

Apr 13, 2020

I have a scene where at the very beginning a video starts playing and is fitted to fill the screen.

now, to add some interactivity, i wanted to add the controls bar bellow the video so I dragged the lower boundary a bit upwards to clear way to the bar.

the moment i did this change, the video won't play.

Moreover, about 50% of the time I try to preview the slide, it will "stuck" and seem to take forever to load.

when I press ESC and retry, it loads really fast and doesn't play.

when i use the CTRL+Z to place the video back in place, it loads really fast and plays as intended. 

I tried:

1. clicking it to use the default play/pause the video has.

2. create a new rule to play the video when the timeline is at 0.

3. click the control bar

again, the same scene and the only difference is where I resize the video a bit.

1 Reply
Leslie McKerchie

Hello Lior and welcome to E-Learning Heroes :) 

Thanks for contacting us and sharing the details of what you are experiencing in your Storyline project.

With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.

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