Video thumbnails

Sep 23, 2021

Greetings everyone,

I was hoping to gain some help.  I'm using S360 and trying to insert a video from 360's library.  When the search box appears, I see no thumbnails for the videos any longer.  Is this a current bug with the application or is it possible my company's VPN/security is blocking them?  I assume if it's working for everyone else then it must be just me.

Missing Thumbnails

2 Replies
Leslie McKerchie

Hi Glenn,

The good news is, it's not you, but I am sorry this is slowing you down.

We are continuing to investigate the following issue with our content providers:

When searching for Content Library 360 videos in Storyline 360, the results show broken poster images. Previewing and selecting the videos is still working, however.

We’ll keep you updated!