Video Upload Problem
I have the following problem. My coworker recorded a video with voice over on her iPad and sent it to me via email from her iPad. When I uploaded the video to Storyline 360, the video was playing with audio, but the picture was blurry. I asked her to come over and I downloaded the video directly from her iPad. When uploaded to Storyline, the audio is not playing. First of all, I thought that maybe the original video is too big and this is impacting the audio. So, I used HandBreak to compress the video, and after compression, I am losing the audio as well. So far, I have no idea what's causing the audio to stop playing, so I am reaching out to see if someone on your staff could help.
Thank you, Anna