Video Upload Problem
Apr 23, 2019
Hello,
I have the following problem. My coworker recorded a video with voice over on her iPad and sent it to me via email from her iPad. When I uploaded the video to Storyline 360, the video was playing with audio, but the picture was blurry. I asked her to come over and I downloaded the video directly from her iPad. When uploaded to Storyline, the audio is not playing. First of all, I thought that maybe the original video is too big and this is impacting the audio. So, I used HandBreak to compress the video, and after compression, I am losing the audio as well. So far, I have no idea what's causing the audio to stop playing, so I am reaching out to see if someone on your staff could help.
Thank you, Anna
5 Replies
Hi Anna,
We'd be glad to help.
Any chance we could take a look at the video file and import it?
You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
Hello Leslie,
I can send the Storyline file here. Which of the videos you would like to test? The one sent via email or the one I uploaded directly from the iPad, or maybe both? See the story file, first. Please let me know.
Thanks
Thanks, Anna.
When you play the second video (that you grabbed from her iPad) does the video have audio prior to uploading to Storyline?
I'd like to see your ideal video (not blurry with the audio) so I can test uploading to Storyline 360.
Hello Leslie,
Yes, the video has audio before the upload. Attached is the file.
Thanks
Hi Anna,
Thanks for sharing the file so that I could take a look. I tried converting the file as well and audio is missing when I upload to Storyline 360.
I've opened up a support case on your behalf so that you can work directly with one of our support engineers. You should be hearing from someone via e-mail soon.
Thanks for your patience. I'm looking forward to understanding as well :)
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