Videos freezing randomly
Hi. I've been struggling with 2 videos built by a vendor that need to be included in our LMS. I created a Storyline 360 module with both videos added. They are each 30 min in length (I know that's not ideal for a number of reasons). The issue I'm having is with the videos freezing in random places. We decreased the size of the files to MP4s because the original MOVs were huge, but we're still having issues with random freezing.
I'm wondering if it is browser related - so far, the people seeing this behavior were using Chrome.
One thing the vendor brought up is the bitrate. Does anyone know if there is a maximum recommended bitrate?