I published several presentations to our LMS, enabled all print results features, and enrolled participants. Participants taking the quiz, while connected to the company network, are able to successfully view/print results...however we have several participants that are off-site and are unable to view results after they type their name in the pop up box, and after disabling pop-up blocker.
My initial thought was to have an updated version of JAVA installed on their laptops, but I want to consider all fixes before approaching the offsite folks.
Do you know if the offsite users are accessing it through a different browser or have different security restrictions? You'll want to make sure those users (and your onsite users) are viewing the courses through one of the recommended browsers here with an updated Flash player.
Thanks for the requirements link. I am forwarding them to our IT department which will assist them in scanning the laptops of our remote staff. I know the remote staff use laptops which are company issued so the browser should be IE8 or possibly 10. I am unsure which version of Flash they are using so that will be my next approach. The secutiy restrictions may be an additional factor as they are most likely using a remote WiFi.
3 Replies
Hi Brian,
Do you know if the offsite users are accessing it through a different browser or have different security restrictions? You'll want to make sure those users (and your onsite users) are viewing the courses through one of the recommended browsers here with an updated Flash player.
Hi Ashley,
Thanks for the requirements link. I am forwarding them to our IT department which will assist them in scanning the laptops of our remote staff. I know the remote staff use laptops which are company issued so the browser should be IE8 or possibly 10. I am unsure which version of Flash they are using so that will be my next approach. The secutiy restrictions may be an additional factor as they are most likely using a remote WiFi.
Will touch bases when I have a solution.
Thanks Brian for the update and please feel free to keep us posted on what you're able to determine in regards to the other users settings.
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