Web Publish outputs not working

Hi Hari.  After you published your course, did you upload it to a web server, an LMS, or somewhere else?  Are you able to view any part of the course?

If you'd like to share your .story file in the discussion, I'm happy to test it out!

Hi,

Thanks for your replay. We run though only web server only. But facing this issue only on the IIS server via view the web published output. But any other server we run/access this package will working.

Thanks!

Regards,

Hari 

Thanks, Hari! It sounds like the issue may be more related to the IIS server than Storyline itself. If you'd like some help with further testing, send a copy of your file our way!

Hi Hari,

Thanks for the additional information. 

Sounds like the issue is limited to this particular server then? It sounds like you've tested in other environments or I would mention Tempshare to you.

Would you be able to follow up with your IT Team to understand the differences in the servers and what may be going on?

Hopefully if someone in the community has some insight to share, they will chime in as well.

Sure thanks for your replay!

I will check with my IT team and get back to you!

Thanks!

Regards,

Hari

Hi,

I checked with my IT team they said the problem with the Package only beacuse the output not completely support in to the IIS server, so after the i search in the forum found the below thread.

https://community.articulate.com/discussions/articulate-storyline/module-not-working-properly-in-iis-web-server

Based on the suggestion i publish the file in Articulate 360, now its working properly in the IIS server. So the issue happen on only storyline 3 Publish.

is there any update required for the storyline 3 setup regarding the issue?

Thanks! 

-Hari

Hi Hari,

The same fix we implemented for that issue in Storyline 360 will be available in the next update of Storyline 3. We'll let you know as soon as it's ready!

Thanks Ashley!

-Hari

Hello there, Hari!

I wanted to follow up on Ashley's post in that we released a new update for Storyline 3 – you can check out the new features and fixes in the release notes here!

One of the fixes addresses an issue where slides after the first one would not load in the HTML5 output.

You can download the latest update of Storyline 3 here! Let us know if you run into any trouble – either here or by reaching out to our Support Engineers directly!

Sure Katie Gokhshteyn! Thanks for the Intimation.

Let you know once it tested our end.

Thanks!

Regards,

Hari

Hi Katie Gokhshteyn,

The latestupdate publish output is working fine! 

Once again thanks for the followups & great support.

Thanks!

Hari

Thanks for that update, Hari and I'm glad things are working for you!