When you select a return to start button - the slide order changes ???

Dec 19, 2018

The Return to Start button that i added, works but the progression of the slides changes, but when you go through on the initial preview the slide progression is normal. Even though i can not find anything in the triggers that would do this. 

Please help I am going crazy.

3 Replies
Ashley Terwilliger-Pollard

Hi Terri, 

 First, no need to go crazy - we're here to help! 

It sounds like you're using Storyline (version?) and hosting the course in Articulate Online and it's only while in Articulate Online that it's not working?  It would help if we can take a look at the .story file and all the triggers you've set up - with triggers it's could be a little thing out of order and throws it all off course! 

Can you share a copy of the .story file (the file prior to publishing) with me here? If you'd prefer to share privately, share with our Support Team here.

Terri  Beckett

Good Morning,
Thanks for your response, I cannot share the file in a public forum however can share the file publicly, it clicked the “share with our support team here” link but could not figure out how to share it.

Also my version of Articulate 360 has not been updated for over 2 years, my IT department does not support the updates, so I know that probable causes issues.

Any advice would be appreciated.

Kind Regards
Terri Beckett

Learning Development & Continuous Improvement Officer
Compliance and Corporate Services
Registry of Births, Deaths and Marriages | Justice Services | Department of Justice and Attorney-General

180 Ann Street Brisbane.
p: +61 7 3033 6700 | www.qld.gov.au/bdm
PO Box 15188 | City East | QLD | 4002

The Registry of Births, Deaths & Marriages will be closed from Tuesday 25th December 2018 to Tuesday 1st January 2019 for the Christmas break.
We will re-open on Wednesday 2nd January 2019 at 8:30am.


Leslie McKerchie

Hey Terri, 

Since you ran into difficulty creating that support case, I've done so on your behalf.

You should have an e-mail with a direct upload link.

It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.

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