Can anyone help with regard to a problem I am having with white borders around some assets.
When I publish to web, everything is ok, however when I publish to content review, white borders appear. Problem is, this is what the client will see and might be a cause for concern.
Our team is looking into an issue where slides show a thin white border between the slide and the player, and the screenshots you shared indicate that you have run into this bug, as well. I'm sure this has been frustrating, as the goal is to produce high-quality work, and the white border you're seeing is keeping you from achieving that!
We're working on a solution for this issue, and we'll let you know as soon as it's fixed. Thanks for letting us know it's affecting your work!
I don't know if this helps, as i'm sure you're already aware, but this only seems to occur when viewing the courses in Microsoft Edge.
With Microsoft's recent announcement they are scrapping Edge and starting again with a new build based on Chrome, this might be an issue that goes away by itself fairly soon. Fingers crossed!
Hi there, Phil. We actually didn't have this issue isolated to the Edge browser. Just to make sure we're on the same page, would you be able to share a screenshot of what you're seeing, and possibly and example link to your content?
It includes a fix for the issue where white lines or borders could appear around slides in published content.
Updating to the latest version is free and easy for Articulate 360 users following the steps outlined here. If you run into any trouble, let us know here in the E-Learning Heroes Community or message our Support Team. We're here to help! 🌟
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Thanks for including those screenshots, Andrew!
Our team is looking into an issue where slides show a thin white border between the slide and the player, and the screenshots you shared indicate that you have run into this bug, as well. I'm sure this has been frustrating, as the goal is to produce high-quality work, and the white border you're seeing is keeping you from achieving that!
We're working on a solution for this issue, and we'll let you know as soon as it's fixed. Thanks for letting us know it's affecting your work!
Thanks Alyssa
Sorry to dredge up an old post, but is a solution for this issue still on the way?
Hi Phil,
No apologies necessary - we're still here to help!
This issue is still with our team as they investigate and test possible fixes. As soon as we have an update to share, we'll post in this discussion.
Thanks for checking in!
Hi Ashley,
Thanks for the update.
I don't know if this helps, as i'm sure you're already aware, but this only seems to occur when viewing the courses in Microsoft Edge.
With Microsoft's recent announcement they are scrapping Edge and starting again with a new build based on Chrome, this might be an issue that goes away by itself fairly soon. Fingers crossed!
Regards
Phil
Hi there, Phil. We actually didn't have this issue isolated to the Edge browser. Just to make sure we're on the same page, would you be able to share a screenshot of what you're seeing, and possibly and example link to your content?
Hi all,
Great news today - Storyline 360, build 3.31.19951.0 is available today!
It includes a fix for the issue where white lines or borders could appear around slides in published content.
Updating to the latest version is free and easy for Articulate 360 users following the steps outlined here. If you run into any trouble, let us know here in the E-Learning Heroes Community or message our Support Team. We're here to help! 🌟
This discussion is closed. You can start a new discussion or contact Articulate Support.