Why trigger doesn't work???

Hi Trang,

These things are quite difficult to troubleshoot without seeing. Could you upload the .story file (or specific slide from it)  or screenshots of the trigger panel.

My initial thoughts are that it may be something to do with the trigger order but it's hard to say without seeing it.

Hi Trang,

I agree with Harri, it's hard to diagnose without seeing the set up of the triggers. Additionally, you'll want to make sure that you're following these best practices to prevent erratic behavior while working in Storyline:

• Work on your localdrive (your C: drive). Working on a network drive or a USB drive can causeerratic behavior, including file corruption, loss of audio, and otherunexpected behavior. 
• You should also makesure the directory path to your project files and your published output is lessthan 260 characters (for example C:\Articulate).
• Avoid using specialcharacters, accents or symbols in your file names.

Thanks Harri and Ahsley for your reply.

Could you please look at the file that I uploaded... I created triggers for each image:

1) Open the layer

2) change the image to "visited" - (it did not work).

Many thanks

I haven't looked at the file... but.... try changing the order of your tiggers. Cjange the state first, and then open the layer. See if this helps.

I agree with Owen. 

If the object you are changing the state of is on the base layer I would place the triggers in this order:

1- change state

2- show layer

If that doesn't help could you import the slide into a new file then upload that .story for us to have a look at? or, if you're worried about confidentiality/privacy issues you could upload to articulate support 

Hi Trang

The order of the trigger doesnt matter in this example. On any particular layer, you have added a "Jump to slide" condition on close button. This sort of erases the state from the memory and shows the initial state of that figure. In this case the 'Normal' state.

Solution: For close button on each layer instead of "Jump to slide" trigger, use "Hide layer" trigger.
I have changed some of the triggers in the file.

Thanks

Dipti

Thanks Owen, Harri and Dipti! 

Hi Everyone,

Thank you very much for your replies to my post.

Regards,

Trang

Hi Dipti A,

Thank you so much for your suggestion about using "Hide Layer" instead of " Jump to Slide". I made changes and It works on all images.

Have a nice day,

Trang

Glad Dipti's suggestion worked for you Trang, and thanks for coming back here to update us!