Zero Hour and Can't Solve... My Recorded Screens Have a Double Edge

Hi Nancy!

I see where you reached out to our support team as well (00860875) so I will take a look at your file and respond there.

As to your post being 'grayed out' - looks like you hit the 'Flag' button, which flags the moderators to check as potential spam. I released this post :)

I am having this exact same issue. Is there a solution that can be shared?

Regards,

Donald

Hey Donald - I took a look at Nancy's case and this was actually identified as an issue and shared with our QA Team. I do not have an update to provide, but we do try to better track customer impact. I will add this thread to the report so that we are aware of users affected and can update when applicable.

Thank you,

Please let me know if you find a fix for this. It's just obvious enough to be annoying to some viewers.

To be honest I did not notice it until it was pointed out to me and now it annoys me too. LOL

Regards,

Donald

Hey Donald,

It was a while ago at this point, so I don't remember for certain, but as a work around, I think I ended up taking images of the screens and then using them as my background... that way I could increase the size of the image so that it went beyond the sides of the slide. Make sense?

Thanks for sharing your solution, Nancy! Folks who encounter a similar issue in the future will surely benefit. :)

My pleasure. Hopefully your Dev team can get the issue solved, but as it's hard to duplicate, it might just be a "ghost in the machine."