Zoom error during HTML5 playback

Feb 24, 2017

When we publish a scene that has a zoom anywhere in it to HTML5, if the user moves the playbar during or after playback, the scene reverts to the zoom region and cannot be "un-zoomed".

This happens consistently when we publish to Articulate Review, for example. (Many reviewers have come back and said, "A lot of the text and images are off the screen and can't be seen." To which I responded, "Did you touch the playbar?...if so, don't."

 If we view it on the iPad, there is no playbar, so it's not an issue...but anyone who views it on a desktop (I used Chrome) and decides to jump ahead or go back using the playbar, ends up with a zoomed in view of the entire scene. 

This was never an issue when we published for Flash.  Any thoughts on what is happening?

7 Replies
Alyssa Gomez

Hi Randall,

I'm sorry for the headache this is causing you and your reviewers. We have seen an issue in Storyline 360 where a slide with a zoom region gets stuck in the zoomed state when using the seekbar in HTML5, and that seems to match what you and your reviewers are seeing. We've logged this issue a software bug, and I’ll certainly add your experience to the report. It’s definitely helpful to understand how many folks are experiencing this bug and how often they encounter it. That info helps us prioritize our development resources.

We'll come back to let you know as soon as we have an update, and you'll be notified immediately because you're now subscribed. 

This discussion is closed. You can start a new discussion or contact Articulate Support.