1 Reply
Katie Riggio

Hi there, Stacy. Really sorry you're seeing blurriness–I'd love to help!

Hm, what you're describing sounds similar to what another community member shared here. Does that fit what you're seeing? If so, my teammate, Crystal, shared great insight on what's happening in the background:

The HTML5 player is rendering images at a given size onto a canvas, losing any extra information it might have had. When the region is zoomed, it can only use the pixels that were on screen and zoom them.

We still want to take a close look at what you're experiencing. 👀Could you share the image file you're using with us? Additionally, are you seeing the blurriness after publish, when in Storyline, or both? 

Looking forward to helping!