Branching Lessons learned
I've been tasked to create branching activity that that captures the learners ability to demonstrate attention to detail, empathy, and general customer service skills.
I cut my teeth on PPT so I storyboard and script there. Each response will be assigned a point value for desired behaviors (attention to detail, empathy, and service). Probably use SL. Open to all "lesssons" learned.
Thanks in advance.