3 Replies
Holly MacDonald

Hi Laura -

I am gearing up to work with a restaurant chain on their overall training strategy and how to use elearning or mlearning as part of that so this is something I've already earmarked as a design consideration.

I think this is a factor in most service industries. In my last job, (financial services org), we had company kiosks set up in each retail location with headsets. Some of the compliance training was off the shelf, so we needed to ensure that they were able to complete it as it was designed.

I would guess that you would want to identify this (background noise) as part of your analysis and make a decision on whether or not to avoid sound or if you use sound, recognize that there will be added cost associated with it. 

I recall reading an article about a hotel chain that designed their elearning for Sony PSPs and had company provided devices that were loaded with the course(s) for employees to use. A T&D magazine article within the last 2 years, but I don't have it anymore. Perhaps that's an option to explore as well.

I look forward to seeing what others have faced as well.

Holly

Laura Payette

I recall reading an article about a hotel chain that designed their elearning for Sony PSPs and had company provided devices that were loaded with the course(s) for employees to use. A T&D magazine article within the last 2 years, but I don't have it anymore. Perhaps that's an option to explore as well.

I remember the same article! Unfortunately, I don't think many clients (yet) are offering such a uniquely tailored solution. Perhaps I'm wrong, though.

Nigel Ribeiro

In my experience the challenge that normally comes up is that  Hotel and restaurant staff don't have access to a computer at work.  With the cost of tablet PCs down to a couple of hundred dollars, you could consider delivering the courses on that and provide a headset. 

They could site in a quite section of the restaurant before /after their shift and complete some training. 

Also consider bit size course, to keep your audience who don't spend a lot of time on the PC engaged.