Customer Service Series - Recommendations needed! Jan 23, 2013 By Natalia Mueller Hey Heroes, Have any of you purchased an "off the shelf" customer service series that you would recommend? Thanks for your input!
Bob S over 11 years ago01/23/13 at 2:39 pm (UTC) Still one of the best IMHO is FISH! Some think it old school, I think it's right on target now more than ever. The underlying messages are right on point and create a culture that "wants" to provide great experiences. That is the key that's missing in many programs I believe. Bob
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Still one of the best IMHO is FISH!
Some think it old school, I think it's right on target now more than ever. The underlying messages are right on point and create a culture that "wants" to provide great experiences. That is the key that's missing in many programs I believe.
Bob
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