We are putting together a survey to send to content experts after we create a module for them. We are trying to evaluate our services and identify areas where we excelled and where we could have done better. There are open essay questions, but I am looking for ideas on the rating (1-5) questions. We are looking at things such as timeliness, interactivity integrated, our responsiveness, etc. What do others evaluate on?
Thanks in advance for any ideas!