Good examples of Call Center scenarios?

Mar 25, 2019

Hi, everyone:

In the next few months, I'll likely be developing a library of elearning scenarios for call center representatives. There will probably be a decent amount of branching involved. Anyone have examples of call center scenarios where the representative properly responds to the customer AND accesses information on their behalf? (It's that second bit that will probably be the biggest challenge for me.)

Any examples are appreciated. Thanks so much. --Daniel    

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