Hiring a Full Time eLearning Developer, San Diego, CA

Oct 14, 2014

Click here to apply online!

ServiceNow, The Enterprise IT Cloud Company, is the industry-leading cloud platform provider for building enterprise applications.  We are redefining markets and changing the perception of enterprise software.  Our cloud platform allows enterprise IT to bring together business strategy, application design and operations in a powerfully simple solution.

To sustain our explosive growth, we are looking for drivers—people who thrive on responsibility and live for the next big challenge.  We seek to employ the brightest and most forward-thinking talent on the planet; we're looking for professionals who aren't content with the status quo—people who are more interested in how things could become.  Accelerate your career and succeed in an environment where you can make an impact daily.  We invite you to join in to stand out.

We are looking for an experienced eLearning designer-developer to complement the ServiceNow Training Operations team. This candidate must be a very creative and motivated individual who is ready to work in a fast-paced technical environment.  


  • Create high-quality instructional materials for ServiceNow’s internal technical audience.
  • Manage end-to-end eLearning projects, including coordinating the activities of geographically-dispersed team members and stakeholders, defining project timelines, identifying priorities for development, and revising content, as appropriate.
  • Provide recommendations and innovative solutions for new courses, including design and learning technologies.
  • Review existing content and other source materials to design and develop online courseware.
  • Create design documents and storyboards that outline the course structure.
  • Design and develop additional training objects (assessments, video, job aids, custom graphics, custom learning interactions, templates, etc.).
  • Adapt content, such as videos and PowerPoint presentations, for online delivery and blended-learning programs. Ensure continuing adherence to appropriate instructional standards and strategies.
  • Upload courses into an LMS, including course descriptions; test and deploy the courses.
  • Monitor and report on the success of online courses.
  • Gather data that can help with Training Operations’ continuous improvement and assessment of needs.

Experience Required

  • Three or more years’ experience developing interactive eLearning and blended learning programs. 
  • Training and experience in instructional design principles, practices, and current innovations in the use of technology to support instruction and learning.
  • Knowledge of adult learning principles, course development methodologies (ISD, ADDIE, Mager), and Kirkpartick's training evaluation levels.
  • Experience working with highly technical content, preferably complex software systems.
  • Expertise in using an eLearning development tool, Articulate Storyline strongly preferred.  
  • Proficiency using Microsoft Office applications such as PowerPoint, Word, and Excel.


  • Ability to work collaboratively in multi-disciplinary teams.
  • Ability to work independently and effectively while prioritizing and handling multiple tasks.
  • Ability to coordinate projects, including creating timelines and meeting deadlines.
  • Strong eLearning design creativity and flexibility.
  • Ability to interpret client needs.
  • Extensive and direct experience working with learning management systems.
  • Excellent verbal, written, proofreading, and editing skills.
  • Knowledgeable in the following: 
  • HTML and CSS
  • Graphic design concepts and practices
  • Voice-over and sound editing
  • Video production and script writing
  • Courseware design for mobile delivery is a plus


  • Masters degree in Instructional Design or equivalent experience strongly preferred.
Work Environment:
  • We are a dynamic and rapidly growing software company with a strong sense of dedication to our customers. We work with some of the most innovative and advanced technologies in the business. We provide competitive compensation, generous benefits and a professional, open yet relaxed work atmosphere. It's a challenging, demanding, creative, and exciting place to be!

Click here to apply online!

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