How to get users to read/view the Help section
I've created a resource center for users of our product, full of tutorials and exercises. I have a series of Help slides that launches the first time they visit the site, and is available in the menu at any time. I've included a link to download a PDF of the slides if they don't want to watch the videos.
No one is looking at Help! They complain that they don't understand the center, or they miss sections of it entirely, and every complainer says they skipped Help. I've tried to make the site as intuitive as possible, but there's still some explanation needed. How can I get this information to users, without being annoying and forcing them through the slides? Or, how have you all made Help sections that were appealing enough to get users voluntarily visiting them? Any advice welcome!