Ideas for a Technology Course
Since you are all INCREDIBLY helpful, I thought I'd post and ask if anyone has any ideas for a technology course I'm creating.
Business Problem: Sales are down
Technology company - it has been identified that sales are down due to the lack of foundational technology knowledge by the Sales department. Example: If you're a client and Sally has no idea what you mean when you say "router", it's hard for Sally to help you if she sells technical devices.
Business Goal: Increase sales by x% in 2012
Here's what I've got so far:
- Introduce the information by using a character and walking through a day in their life and showing how they already use technology (when the character sends an email, switch to an informational slide about how routers, switches, etc. are being used and what's going on in the background)
- "Try it" area where salespeople can practice in a safe environment. They'll take mock sales calls and answer what they would say in certain situations.
- Have an "Ask the IT Dude" and/or "View Quick Reference Guide" button for help if they get "stuck" on a call.
If this were you and you were just trying to give people basic information about how technology works so they can at least sound competent to clients, is there anything else you might add?
Thanks for any suggestions you may have!
Keepin' the joy,