Learning Module For Teaching A System

Good afternoon everyone.  I build a lot of modules & videos on how use a CSR would use a system at work or would perform a particular function/transaction in a system.  It seems like a lot of the system gets shown but I would like to do something that is more engaging than just showing the screen shots/screen recording of the process being performed with a voice over telling someone what to do.

Does anyone have some examples or ideas of what you have done to make this a more engaging learning?

Thank you in advance for any help you can provides.  I greatly appreciate it.

Greg