Wondering if any of you have some standard questions / surveys to send after the learning solution is delivered and developed to gain feedback from your client.
I'm similar to Phil in that I don't necessarily have a formal system for obtaining feedback; I just ask broad questions that will inform changes to my business. Everyone stands to improve upon themselves, so the feedback is essential.
I have a Course Review Form in Google Forms where I can get feedback. I have a separate form for each course I create, and I also leave room for comments so the client can leave me any thoughts they had that didn't fit in to the questions I asked.
Our Course Review form is embedded in the LMS and follows a standard format with room at the end for specific comments. We have also used Yammer Groups to discuss specific thoughts and feedback as followup from the course. People are more likely to give better feedback as a discussion with peers than "having to fill out another stinking form" :)
Lately, I have been happily using articulate review to solicit feedback from stakeholders before production. I then aggregate content and note whether the concerns were addressed in future revisions. I don't use any standard questions, but as whether or not the product met the requirements outlined when I contracted the project.
I agree with Scott in that Articulate Review is a great way to get and encourage feedback. Sending that link where they can comment on each page really makes it feel like you're reaching out and accepting to all comments.
I also find that the more touch points at different stages in the project, the better (when possible). If you have enough intermediate touch points, you should have a pretty good feel for what the client thinks of the end result.
Would you refer these services to a friend or peer? (or similar) is always a telling question.
I don't actually have any standardized questions I ask clients after a project is complete.
I work through the entire project working closely with them and getting feedback all along the way, and of course I'm crystal clear on what they consider a successful outcome. Once I've delivered the project they seem happy to simply volunteer their final feedback and results.
I really like Phil's "What could we have improved upon?" question. If ever I come up with a list, I'm stealing that one.
My tip would be to be specific with what you are asking. I try and use scales as much as I can so people can rate and then leave a box at the bottom for comments. I use survey monkey for feedback - it works really well!
10 Replies
I have always asked the following three questions
What was your experience like?
What did we do well?
What could we have improved upon?
I'm similar to Phil in that I don't necessarily have a formal system for obtaining feedback; I just ask broad questions that will inform changes to my business. Everyone stands to improve upon themselves, so the feedback is essential.
I have a Course Review Form in Google Forms where I can get feedback. I have a separate form for each course I create, and I also leave room for comments so the client can leave me any thoughts they had that didn't fit in to the questions I asked.
Our Course Review form is embedded in the LMS and follows a standard format with room at the end for specific comments. We have also used Yammer Groups to discuss specific thoughts and feedback as followup from the course. People are more likely to give better feedback as a discussion with peers than "having to fill out another stinking form" :)
Lately, I have been happily using articulate review to solicit feedback from stakeholders before production. I then aggregate content and note whether the concerns were addressed in future revisions. I don't use any standard questions, but as whether or not the product met the requirements outlined when I contracted the project.
I recently used Effect Factor method that my friend created and shared:
https://www.effectfactor.pl/
I also ask the following list of questions using likert
Unfortunately I have it in Polish ;(
I agree with Scott in that Articulate Review is a great way to get and encourage feedback. Sending that link where they can comment on each page really makes it feel like you're reaching out and accepting to all comments.
I also find that the more touch points at different stages in the project, the better (when possible). If you have enough intermediate touch points, you should have a pretty good feel for what the client thinks of the end result.
Would you refer these services to a friend or peer? (or similar) is always a telling question.
Hi Andrea!
I don't actually have any standardized questions I ask clients after a project is complete.
I work through the entire project working closely with them and getting feedback all along the way, and of course I'm crystal clear on what they consider a successful outcome. Once I've delivered the project they seem happy to simply volunteer their final feedback and results.
I really like Phil's "What could we have improved upon?" question. If ever I come up with a list, I'm stealing that one.
My tip would be to be specific with what you are asking. I try and use scales as much as I can so people can rate and then leave a box at the bottom for comments. I use survey monkey for feedback - it works really well!
I usually write the following:
Looking forward to hearing your feedback as it helps me grow. Thanks for the collaboration.
Actually, if you can learn from someone's feedback, you can avoid making the same mistakes and, therefore, become better!
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