starting a Training Certification Program
I develop curriculum for the external customers of a software vendor. We are often asked by these folks for a certification on our software. We do not currently offer a certification program, and we're not even sure if we want to start one (for many reasons). What I would like to do is start researching the idea more in depth, but I'm struggling to find a few good resources that delve into 1) the pros/cons of a certification program, 2) once you decide to start one, what are the implementation considerations, and 3) tips on maintaining the program.
Have any of you started a training certification program and would like to share your thoughts?
Anyone know of any good resources for me? (books, organizations, blogs, seminars, training classes, etc.)