Suggestions needed for an interactive job aid
I've been lurking here for quite some time, and have learned a lot from everyone's posts. There are many, many smart, creative people on these forums!
I've been tasked with creating sort of an interactive job aid for workers, but am at a bit of a loss with how to do it. The goal is to create a job aid that will provide workers with answers to customers' frequently asked questions about our products. We're making significant changes over the next 6 months, so there will be many things the workers will be unfamiliar with for a time. The goal of the job aid is to help them be able to answer questions while still learning the information as it rolls out.
The job aid needs to be something that workers can have as a shortcut on their computer desktop, I've thought about creating something in powerpoint, but I get stuck when thinking how user-friendly it will be. For example, if I create sort of a branching job aid in powerpoint, the worker has to start a slide show that takes up the worker's computer screen to view.
How can I structure this job aid, and using what platform (I'm limited to MS Office and Camtasia), so that the worker has something that is easy to use and still has some ability to navigate to the needed information quickly?
Thank you so much for your help!