Hello, I was working on a project using articulate storyline 360, when I tried to reopen it, a message appear saying that this project is invalid or corrupted, it is the 3rd time in a week, is there any action cause this problem? Is there any possibilities to recover it?
So sorry to hear that you've run into a problem with your project. That error message indicates an element of corruption or latency associated with the project file, and it's typically caused by not following the guidance documented here.
If your file has become corrupt, there may still be a working version of your project in your temp files. Here's how to check:
Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
Change the file extension of the copy on your desktop from *.tmp to *.story.
Double-click the file to open it in Storyline.
File corruption is unpredictable, and there's no straightforward way to determine what causes it. Common causes are environmental (disk errors, power outages, improper shutdowns), viruses, failed Windows updates, and even file size (i.e., very large files have a higher risk of corrupting). If you're following the guidance in the documentation I linked to above, and still experiencing trouble, please submit a support case so we can take a closer look.
2 Replies
Hi Lida.
So sorry to hear that you've run into a problem with your project. That error message indicates an element of corruption or latency associated with the project file, and it's typically caused by not following the guidance documented here.
If your file has become corrupt, there may still be a working version of your project in your temp files. Here's how to check:
File corruption is unpredictable, and there's no straightforward way to determine what causes it. Common causes are environmental (disk errors, power outages, improper shutdowns), viruses, failed Windows updates, and even file size (i.e., very large files have a higher risk of corrupting). If you're following the guidance in the documentation I linked to above, and still experiencing trouble, please submit a support case so we can take a closer look.
Thanks Trina for your help and support.
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