URGENT HELP NEEDED! Green screens when I preview and publish my screencast

hi, can someone tell me what's happening??? I am previewing my screencast and 4 screens are displaying the green screen like below. The mouse is still moving but no screen shots. The screen shots are showing in Storyline, but just not in the preview mode and after published. I tried both IE and Chrome.

PLEASE HELP!!!

6 Replies
Leslie McKerchie

Hi everyone,

Good news! We fixed the issue you reported where:

Screen recording inserted as View mode will get stuck with a spinning icon on random slides when viewing the HTML5 output.

Install the latest Storyline 360 update to take advantage of all the recent features and fixes. Here's how.

If the problem happens again, please record a Peek 360 screencast for me, and I'll be happy to help!