hi, can someone tell me what's happening??? I am previewing my screencast and 4 screens are displaying the green screen like below. The mouse is still moving but no screen shots. The screen shots are showing in Storyline, but just not in the preview mode and after published. I tried both IE and Chrome.
hi Wendy, i am using Storyline 360. And IT just confirmed it's not citrix. It only happened to 4 screens of the recording. They looked ok in Storyline, so i am assuming SL didnt render/convert the screen shots properly?
6 Replies
Hi John
which version of SL are you using and is the application you are recording in a Citrix environment?
hi Wendy, i am using Storyline 360. And IT just confirmed it's not citrix. It only happened to 4 screens of the recording. They looked ok in Storyline, so i am assuming SL didnt render/convert the screen shots properly?
I have also discovered another error - if I click the Next button too quickly, it will freeze the browser.
I think you have made your file heavy. Try to reduce the quality of recordings and published course. Also, clean temp folder. Let me know if it works.
I am experiencing the same issue. The screencast displays in Preview, but displays blank when published. What can I do?
Hi everyone,
Good news! We fixed the issue you reported where:
Screen recording inserted as View mode will get stuck with a spinning icon on random slides when viewing the HTML5 output.
Install the latest Storyline 360 update to take advantage of all the recent features and fixes. Here's how.
If the problem happens again, please record a Peek 360 screencast for me, and I'll be happy to help!
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