Heather - are you asking about finding training resources for UI/Ux that is specific for training or are you asking how to train your internal designers on implementing a new UI?
Depends - do you want to train on UI/UX, color theory, screen design and page layout, use of logos,pixels around logo and borders, legal issues, font size and typeface by usage within a screen, use/non-use of photos, images, clipart, illustrations, 508 compliance, diversity within design, audio quality, screen sequence (must have LO screen, timing, intro/welcome or is it free flow) etc. The list goes on...Are your end users instructional designers with design experience or are you teaching beginners? Glad to help, just provide some specific needs as an example. If i am offbase and lost, just say thanks Dave and have a good weekend! Regards.
My company is developing a new UI for call center agents to use while communicating with customers. The agents are the end users who need training on how to navigate and resolve issues using the new system.
One suggestion - divide the training into two parts: 1. list out in a menu fashion all of the required functionality of the new app/UI. This menu structure will have very brief explanations and then show an app sim for that function. Think of a left hand menu structure showing 20-40 feature/function titles. Your learners can walk their way through each function. 2. Come up with some mnemonics, e.g. responding to a new customer application might be ACES -the correct functions might be open Application ,Create basic customer info, Extend info about services and Sell other services. The menu could be broken down with the clusters of mnemonics with each subcategory of the app feature. Provide test cases, e.g., customer is calling complaining about X, what mnenonic would you think, then name and do the features one step at a time. Do these as drills. Create a job aid with the same drills with recommended process steps.
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Hi Heather,
I don't know of anything specifically about a new internal user interface, but here are a couple software simulations that may inspire you:
I hope that gets your creative juices flowing!
Thanks Allison, I'll check those out
Heather - are you asking about finding training resources for UI/Ux that is specific for training or are you asking how to train your internal designers on implementing a new UI?
Implementing a new UI. I need to push training out to end users in the field.
Depends - do you want to train on UI/UX, color theory, screen design and page layout, use of logos,pixels around logo and borders, legal issues, font size and typeface by usage within a screen, use/non-use of photos, images, clipart, illustrations, 508 compliance, diversity within design, audio quality, screen sequence (must have LO screen, timing, intro/welcome or is it free flow) etc. The list goes on...Are your end users instructional designers with design experience or are you teaching beginners? Glad to help, just provide some specific needs as an example. If i am offbase and lost, just say thanks Dave and have a good weekend! Regards.
My company is developing a new UI for call center agents to use while communicating with customers. The agents are the end users who need training on how to navigate and resolve issues using the new system.
You're welcome! :)
One suggestion - divide the training into two parts: 1. list out in a menu fashion all of the required functionality of the new app/UI. This menu structure will have very brief explanations and then show an app sim for that function. Think of a left hand menu structure showing 20-40 feature/function titles. Your learners can walk their way through each function. 2. Come up with some mnemonics, e.g. responding to a new customer application might be ACES -the correct functions might be open Application ,Create basic customer info, Extend info about services and Sell other services. The menu could be broken down with the clusters of mnemonics with each subcategory of the app feature. Provide test cases, e.g., customer is calling complaining about X, what mnenonic would you think, then name and do the features one step at a time. Do these as drills. Create a job aid with the same drills with recommended process steps.
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