Very very urgent storyline - deadline Sep 25, 2012 By tin C if no one know s the answer, can I get the customer support number to call Articulat estoryline. I published my course and uploaded to storyline and while viewing it I am finding out that the video clips on mutiple slides are not playing. When I was working and previewing they worked fien , now in the LMS it does not work. Help please
Eric Nalian over 11 years ago09/25/12 at 10:02 am (UTC) Hey Sid, I had a similar issue - We had to add a MIME type to our FTP site - it was blocking MP4's from playing. http://www.articulate.com/support/kb_article.php?product=st1&id=w9bvqxxido6t -Eric
tin C Author over 11 years ago09/25/12 at 10:17 am (UTC) I will contact IT and ask them to implement this. I hope this resolves it.
2 Replies
Hey Sid,
I had a similar issue - We had to add a MIME type to our FTP site - it was blocking MP4's from playing.
http://www.articulate.com/support/kb_article.php?product=st1&id=w9bvqxxido6t
-Eric
I will contact IT and ask them to implement this.
I hope this resolves it.
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