Video does not start form the beginning, when clicking on the back (previous) button
Sep 05, 2016
Hello,
Hoping to get some help from the experts here. I inserted an interactive video by following the steps in - How to Create Interactive Videos - tutorial (shared here).
I have informational icons that pause the video and an information pop up appears and the video pauses. There is a trigger placed on each "i" icon which display a layer. There are 4 "i" icons placed throughout the timeline.
I have a slide before the video slide with two triggers - (a) to launch the video and (b) "jump to next slide and add the variable page count - plus 1.
This is what's happening - When the participant clicks on the back arrow button, to restart the video from the last informational "i" icon / pop up window, (i.e. go back to review what the last viewed informational icon was explaining), the video starts from the last viewed informational icon in the timeline, correctly.
If I click the back arrow again it goes back to the previous slide, correctly, as I want it to, where I have placed the triggers to start the video from the beginning (+ jump to next slide + adjust variable to subtract 1 from page count).
The issue is - Once the participant is on the previous slide (which has the trigger to re-start the video), the video does not start from the beginning. The video starts from the last informational icon that was clicked (as explained above).
How do I fix it to allow participants to re-start the video from the beginning (after 2 "back" clicks)?
Would really appreciate your help.
Thank you
1 Reply
Hi Ann, if you can upload a sample story file, then it might be easier for someone in the community to help you. It sounds like the settings in your video slide need to change or add more triggers but it will depends on what you already have in the slide.
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