1) I use a laptop with a second monitor, both set to a screen resolution with 1920 x 1080 pixels. When I'm trying to record a screen with my updated Articulate Storyline 360, using my second monitor for the screen recording, I have half the screen cut off, please see screen shot attached. On my main screen / laptop this doesn't happen. Please can you help?
2) What difference does it make for users when I do screen recordings using a lower desktop screen resolution, for example 1366 x 768, compared to creating screen recordings at a resolution of 1920 x 1080 ? In both scenarios with the story size in articulate set to 860 x 620.
I dock my laptop and have a dual-screen monitor set-up. I have never had the issue you are speaking of. Maybe it's an issue with your monitor settings?
I figured out question 1 regarding the cut off but forgot to update this post! My laptop screen was set to 125% whereas the second monitor was set to 100%. After I changed it to have 100% set for both monitors and restarted the application it was working again.
Echoing the thank you, especially to Jennifer, for this post and guidance regarding monitors set to different percentages. I was at a loss for how to remedy the odd results I was observing with 'Record Screen' in SL 360 and Replay (namely, mouse clicks being "off" and captured screen area not matching up with what was within the recording window). I set both monitors / displays to 100% and re-recorded without issue. The Articulate Community always saves me time and headaches. Thank you!
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I dock my laptop and have a dual-screen monitor set-up. I have never had the issue you are speaking of. Maybe it's an issue with your monitor settings?
I am having the EXACT same issue.
Hi Kathy!
I figured out question 1 regarding the cut off but forgot to update this post! My laptop screen was set to 125% whereas the second monitor was set to 100%. After I changed it to have 100% set for both monitors and restarted the application it was working again.
I hope this helps!
Jennifer...thanks SO much! My percentages were different. Hopefully this will solve my issue!
Echoing the thank you, especially to Jennifer, for this post and guidance regarding monitors set to different percentages. I was at a loss for how to remedy the odd results I was observing with 'Record Screen' in SL 360 and Replay (namely, mouse clicks being "off" and captured screen area not matching up with what was within the recording window). I set both monitors / displays to 100% and re-recorded without issue. The Articulate Community always saves me time and headaches. Thank you!
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