Course won't preview or publish

Hi Greg!

First thing I would check is the location of the project files. Are they on your local hard drive? Try to make sure you're not editing, previewing or publishing content from any external sources such as network drives, USB drives, etc.

If you've confirmed all the content is local, are you able to try publishing to a different directory? Try the desktop and see if that makes any difference. 

Also, what output method are you using for publishing? Are you able to try a different option, just to see if it'll complete successfully?

Thanks!

Hey Greg!

Just to confirm, I assume you're working from a local drive, yeah? And what about that 9th slide - have you tried removing just that one and seeing if you get the same issue? 

Any chance you could attach the project here, or share it privately? 

Thanks!

Thanks for the responses.

Initially the storyline file had been saved on a network drive - I've never experienced any problems with this before and at least my network drives are backed up automatically so it's my preferred option in case of any disasters.

It does seem to be a particular slide that is causing the issue as when I preview each individual slide it's only the 1 that seems to be causing mischief.

Peter - will share file privately.

Cheers.

Greg

I encountered a similar problem today with a Storyline project.  However, in my case the project was not on a network drive. Also, Preview would not work on any of the slides - the 'Preparing' progress bar would move almost all the way to the right but then stall without finishing.

As a temporary workaround, I created a blank Storyline project and then pasted in all the slides from the problem project.  I was then able to preview slides in the newly created project and was also able to publish the project successfully.  

However, this is not a viable workaround in the long term.

Since mine does not appear to be an isolated incident, I was wondering if this issue being actively worked within the Articulate Storyline team?

Thanks,

Willie.

Hi Willie and welcome to Heroes! 

It looks like you did the first step of troubleshooting by following the directions here to import into a new file. So the next step I'd have you try is to conduct a simple repair of your Storyline software, and directions are available here for that. 

If that doesn't help you, let us know and you can always submit a Support case so that we can look at your files specifically. 

Hi there from Australia!

I've had this problem twice before and have resolved the issue by re-compiling the project - by pasting in the slides again. I have also reinstalled the software.

However, it has happened again and I think there must be a bug in Storyline - of course, it only happens just when I've completed the project and want to Publish!  and it's only meant to be a "quick and dirty" one.

It is not only the Preview option where there are difficulties - when I go to Publish to LMS it seems to finish the "publishing" process but doesn't show the Zip/View dialogue box. In the output folder there are: LMS, mobile, story_content, Temp folders and meta.xml file but the manifest and others are missing.

I hae sent in a Support case when doing one of the projects in April but didn't receive a reply. I will submit another one anyway.

Hi Susan,

I don't see a previous support case from April - but if you'd like to submit one, and send me your case number I can follow along just to make sure you're receiving the emails from our support team.