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FidelaJames-101's avatar
FidelaJames-101
Community Member
3 years ago

360 files are not saving

I have been storing files on my local drive and saving while I work periodically throughout the day. Now when I open files I have been working on for months, I am met with autosave recoveries. Then when I attempt to open the file, I am told it is an empty file or being used by another process. 

This is strange. I haven't had this problem before. I've lost training files, recreated them and lost process on the new files. 

HELP!

  • Being used by another process can frequently be cured by turning the computer off. I find that it helps to exit out of SL about once per hour. Ten minutes before the hour, I close SL, check email, and restart SL. Cuts way down on losses.

    • FidelaJames-101's avatar
      FidelaJames-101
      Community Member

      Hi Walt! I restarted but that doesn't help. This issue is really puzzling for me because I use SL everyday for hours and hours, but have never had issues with saving. 

      I've tried uninstalling and reinstalling but the issues are multiplying: playing and previewing slides is not working; the program freezes, it's saving new names for my training. It's a nightmare.