Accessibilty: Menu Pops in On the Player when Using a Reader

Question

For employees using a reader and may have a visual impairment, sometimes the menu pops in on the player – even when configured not to (it's forced if the browser is smaller).

Has anyone experienced this and how was it resolved?

josetansengco · Answer

Hello OluB,
Happy to help!
I'd like to ask a few questions to better understand your inquiry:

Are you using Storyline 360 or Rise 360 to create your content?
 Is this behavior happening on all browsers? If not, which browser are you using to view your content?&nbsp;
 Which screen reader are you using? And are your screen readers, Storyline 360, and browsers all up-to-date?&nbsp;
 Additionally, if you're using Storyline 360, would you be willing to share a copy of your project file here or in private by opening a support case for tesitng? We'll delete it when we're done!

Looking forward to hearing from you!

olub · Answer

Are you using Storyline 360 or Rise 360 to create your content? - I am using Storyline 360Is this behavior happening on all browsers? If not, which browser are you using to view your content? - It works well on browsersWhich screen reader are you using? And are your screen readers, Storyline 360, and browsers all up-to-date? The screen reader, JAWS (2024), Articulate and browsers are up to dateAdditionally, if you're using Storyline 360, would you be willing to share a copy of your project file here or in private&nbsp;by opening a support case for tesitng? We'll delete it when we're done! - As per our data policy, we will not be able to share the file

josetansengco · Answer

Hello OluB,
Thanks for the additional information. I'd like to test the behavior on my end, but since you can't share the project file, I'll need your help to get started. Can you please let me know what settings you've enabled for the menu in the player?&nbsp;
&nbsp;
Additionally, would you mind sending us a quick Peek 360 recording of the issue so I'll know how to test your course as accurately as possible? Feel free to record on a new slide if you prefer not to include actual slide content in the recording.&nbsp;
&nbsp;

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Accessibilty: Menu Pops in On the Player when Using a Reader

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