Forum Discussion
Action Fine Tuning Issue with Win11
My company recently updated my PC to Win11. I followed the instructions to delete and re-install Storyline3. Now when I try to use the Action Fine Tuning tool for screen recordings that were done ...
Hi Vance, Renee, and Jessica!
I have some great news to share. We just released another update for Storyline 360!
One fix we’ve included in Build 3.79.30921.0:
Storyline 360 could crash when fine-tuning screen recordings.
To take advantage of this update, launch the Articulate 360 desktop app on your computer, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here, and please let me know if you need additional help!
Hi Jessica,
Great question! I understand that Storyline is shutting down while using action fine-tuning. I’m happy to work with you to figure out why this is happening! I have a follow-up question regarding the situation so I can understand what you are experiencing a little better.
- Is this happening with multiple files or just one?
- Is the crashing happening with longer screen recordings? We, currently, have a bug logged where this has been happening with longer screen recordings.
- Were you able to go through some of the troubleshooting steps that Eric mentions above?
Thanks for reaching out and I look forward to your response!
Hi John! Thanks for reaching out.
The issue spans several files/recordings. The recordings range from around 1-5 minutes. One of them is a longer recording (8 minutes) -- So I think the crashing on that particular sequence can be attributed to the bug mentioned in your post.
Yes! Yesterday I followed the troubleshooting steps mentioned by Eric because I was experiencing some other (harmless but annoying) unexpected behavior inside Storyline. I crashed a few times after following the troubleshooting steps while working with the longer recording -- but that is probably to be expected? I will update you later today if I crash while working with the shorter recordings.
