Forum Discussion
Articulate 360 Peek Window issues
I apologize is this is covered elsewhere, but I didn't see it if it is. I have dual monitors because I find it easier to develop that way (pull up material in Word on one screen, copy into Storyline on the other). The Peek screen recorder seems to be a bit confused by that. When I try to record something, the "window" that shows up is about four inches from the screen I choose.
For example, if I choose "full screen" of the monitor on my left, it puts the red box mostly in the middle of the two monitors instead of fully over the left side. I am posting a screen shot of where the window goes on this page for an example (attached). The weird thing is that it will record the screen as if it is in the proper place (though does record the line of record box itself). If I move it with the move crosshairs to cover the window fully over the where I want it, it does not record correctly (it acts offcenter). I've tried playing with various things in Properties to see if it is a "compatability" thing, but haven't found an answer yet. Anyone have any ideas?
I am having the same issue! I really love this community. I'm not happy with the inability to use dual monitors as being the answer, but at least I know I'm not losing it. I hope this bug is fixed sometime soon.
Hi Twanica!
I can see how this is frustrating! I'm sorry this has been such a hassle trying to use Peek on two monitors! This bug has been reported to our team and we are continuing to track the user impact. We'll respond if we hear of an update!
You're right! This community is quite amazing! It's because of people like you who continue sharing tips, asking questions, and keeping us updated on what is important to users! Thanks for taking the time to share!
I'm having this issue as of today, years after this thread was started. (see my test run video attached for proof/example of issue)
It is unrealistic to tell people to disconnect their second monitor, as so many office set ups have this now and most of us need it to do our jobs properly (including having a script on the other screen). Just wanted to come in and update that this is still an issue, and a big one at that.
I love Articulate products when they work, but their inability or unwillingness to fix longstanding issues is a huge problem considering the price tag for 360.
I agree with Nicole, in fact I am very annoyed with Articulate for not addressing this age old problem, perhaps they are not getting the message, we need to shout louder at them in a non threatening constructive way.
I personally have given up with Peek and use another app that works very well.
Totally agree!!!
Hi there, is there a solution to using dual monitors? Having the same issue when trying to record using Peek. The recording does not match where I have set the parameters for recording. Thanks.
Hi Gillian,
Thanks for contacting us and sharing that you are running into a similar issue.
Does the resolution match on both of your monitors? Looking back through the conversation and support cases, this seems to resolve the issue.
Hello, please let us know when the bug is fixed. I'm using Windows 10 and have 3 monitors. Even when I resize the recording window, the outcome is not what I had selected. Regardless of my recording size and select, it records half of my first and 2nd monitor.
Greetings, Maryam!
So sorry you're facing this. We're continuing to monitor this behavior, so I've shared your experience in our report.
In the meantime, what Scale and Layout setting are you using? Here's how to check and change this setting:
- Right-click your desktop and select Display settings.
- Click the Display tab in the upper left corner of the window that appears.
- Under Scale and layout, select 100% (recommended value) from the drop-down list.
Let me know if you see a difference when recording in Peek 360 again!
I am new to Articulate 360 and am just learning Peek 360 today.
Is there a fix for this dual screen issue? I'm having the same issues that the previous users on this thread experienced. When I am using dual screens, Peek gets confused, and the Peek preview pane gets caught up somewhere in between them. When I record, I get half of my image.
Thank you,
Darlene
Hello Darlene,
Thank you for that helpful video, and welcome to Articulate 360 and E-Learning Heroes! 🥳
As a good first step, let's check that both screens are using the same display settings. We recommend 100% for the best results.
Here's how to check:
Hello,
I tried again to create a Peek video using the window sizing at 100% and
neither video worked. Both are attached.Do you have suggestions?
Thank you in advance!
Darlene
Hi!
I'm also following to see when this may be fixed! I updated all the Scale and Layout options in my Display Settings to all different things with it still either cutting off my recording or recording multiple desktops.
