Forum Discussion

JohnAnderson-01's avatar
JohnAnderson-01
Community Member
7 months ago

articulate installs but can't login

HI,

I've had this installed on my former laptop (new laptop) and getting this error with articulate installed (haven't added storyline or other apps yet)

http://127.0.0.1:49360/

this gives me an error refused to connect.

netstat -an doesn't show it listening so i don't know what's wrong.

I'm using Windows 11 insider beta build so maybe i need to pass an argument to the installer to specify this? 

Thanks 

storyline 360
  • StevenBenassi's avatar
    StevenBenassi
    6 months ago

    Hi Everyone!

    Good news! I'm happy to share that we fixed the issue where you couldn't use your default browser to sign in to the Articulate 360 desktop app.

    If you’re still experiencing this issue. Here’s how to fix it:

    1. Uninstall the previous software update (build 1.86.32028.0).
    2. Download the latest Articulate 360 desktop app here: https://360.articulate.com/downloads
    3. Go to where you downloaded the file (usually the Downloads folder), then right-click the articulate-360.exe file and choose "Run as administrator."
    4. Launch the Articulate 360 desktop app and sign in via your browser.

    Let me know if you have any questions. I'm here to help!

  • AndreaKempa-095's avatar
    AndreaKempa-095
    Community Member
    6 months ago

    I had the same problem just today, on Windows 10. I was finally able to fully install the apps by doing the below. I'd suggest giving it a try. 

    1) Do not go to 360.articulate.com and click the link to the installer on the Articulate 360 site (bottom right hand side) - it takes you to a problematic URL, that doesn't connect.

    2) Log out of the Articulate 360 site, bring a new window and type up  https://360.articulate.com in the URL field; only then click the "Download desktop apps" button at the bottom right of the screen. This is what did it for me. 

  • DavidCarr's avatar
    DavidCarr
    Community Member
    6 months ago

    I'm using Chrome (have been for years) and this is a new problem. I used Storyline fine last week but I'm getting the message "This site can’t be reached127.0.0.1 refused to connect." whenever I try to open a Storyline project and get forwarded to Articulate360 to force log in.

  • DavidCarr's avatar
    DavidCarr
    Community Member
    6 months ago

    Well, Chrome might not be the way to go if you're already using it, but changing the default browser does seem to rectify the problem (at least for now). I changed default browser from Chrome to Edge and it allowed me to log in to Articulate 360, update SL360 and access my files. This isn't an ideal situation, but for now I can continue with client projects. Articulate: Any idea what is happening here? 

  • JonathanKane-4c's avatar
    JonathanKane-4c
    Community Member
    6 months ago

    I'm not sure if this is the EXACT same issue, but since last week, I'm not been able to log into the Articulate 360 desktop app. It routes me to the website, I log in successfully, then the app thinks for a moment, then goes back to the message "You're being redirected to your web browser to sign in." With the only option being to click "Start Over", which takes me on the journey back to the website again. Dead in the water here....

  • JohnAnderson-01's avatar
    JohnAnderson-01
    Community Member
    6 months ago

    Hi,

    Happy to report installs and runs fine once again. 

    Thanks for fixing it.

    BTW, SL runs way better on new hardware :) 

  • BiancaNadeau's avatar
    BiancaNadeau
    Community Member
    5 months ago

    Unfortunately the new build has not worked in my case.  I submitted a ticket to Articulate back on April 9th and no one has gotten back to me. I sent a follow up request on Friday and no response yet either.  

    I cannot simply install a new browser because it is not permitted at my office (Chrome is the only one permitted) and you would need administrator access to do so which is the IT department. Having said this, I had IT remote in to my computer and uninstall / reinstall the new build and it is still not working.

    I am unable to use the services now and any help would be appreciated.

    • EricSantos's avatar
      EricSantos
      Staff
      5 months ago

      Hi Bianca,

      I'm sorry about the trouble receiving our support emails. I see that my colleague Philam re-sent his email last May 03, which I am pasting below for your reference. If it's not in your inbox, kindly check your spam/junk folder. If it's not there either, you may need to check with your IT department to be sure that emails from us aren't blocked by adding the @articulate.com domain to an approved senders list or a company allowlist.

      Feel free to reply to Philam at support@articulate.com if you have any follow-up questions after applying the steps below. Thank you, Bianca.

      From: Articulate Support [articulate.support@articulate.com]

      Sent: 5/3/2024, 3:10 PM

      To: *****

      Subject: RE: Your Articulate Case # ***

      Hello Bianca, 

      Thanks for following up. 

      I'm very sorry if you haven't received my email. I sent the email below previously: 

      Please follow these steps to remove all Articulate 360 files and registry keys from your computer, so we can start completely fresh:

      1) Close the Articulate 360 desktop app by right-clicking the Articulate icon in your computer's system tray (by the clock) and choosing "Quit."

      2) Go to your Control Panel and uninstall all Articulate 360 apps, including the Articulate 360 desktop app, Peek 360, Replay 360, Storyline 360, and Studio 360.

      3) Download and extract this zip file on your computer: https://articulate-360-kb.s3.amazonaws.com/360cleanup.zip

      4) Right-click the 360cleanup.bat file and choose "Run as administrator." The script should only take a few seconds to remove all the Articulate files and registry keys from your computer.

      5) Reboot your computer.

      6) Download the latest Articulate 360 desktop app here: https://360.articulate.com/downloads

      7) Right-click the articulate-360.exe file and choose "Run as administrator."

      8) Launch the Articulate 360 desktop app and click "Install" beside each authoring app you want to install.

      9) Reboot your computer and test your Articulate apps.

      Then, please ask your network admin to open port 443 and add the domains in the following article to your organization's allowlist for your Articulate 360 apps to work properly. 

      https://www.articulate.com/support/article/Articulate-360-Network-Endpoints

      Let me know if you need anything else!



      Philam Raymundo

      Senior Customer Support Engineer

      Articulate Support - https://articulate.com/support/
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